What is mobile ticket sharing and how does it work?
Ticket sharing allows you to quickly and securely share individual digital tickets with your family or friends, through email or SMS via the Ticketek mobile app.
It allows all adult customers to be in possession of their own ticket, to ensure social distancing at the point of entry on event day.
To use:
- Visit the “Tickets” tab on the Ticketek App
- Find the tickets you want to share
- Tap “Share” against the ticket you want to send
- Open your contacts or manually enter an email or mobile number
- Tap "Share ticket" to send the ticket to your family member or friend
I’ve shared a mobile ticket with my family member or friend, how do they accept it?
Once you’ve shared a mobile ticket, your family member or friend would receive a unique link through email or SMS – depending on how you chose to share it.
They will need to log-in or create a Ticketek account to accept the share.
I’ve shared a ticket, but they haven’t received the email or SMS, what do I do?
If you’ve shared a mobile ticket and the recipient has not received it, validate the share with these steps:
- Visit the “Tickets” tab on the Ticketek App
- Find the tickets you shared
- Check the status of the share - this will appear in text underneath the ticket detail
- Check that the details (email or mobile number) are correct
- You can choose to cancel or recall the ticket share and attempt to re-share it with your friend
I’ve shared a ticket, how long does the recipient have to accept it?
The ticket recipient has 48 hours to accept the ticket share. If it goes unaccepted, you will receive a notification and the ticket will be available in your order history again.
I’ve shared a ticket but I’d like to undo it, what do I do?
If you’ve shared a ticket that you no longer wish to, you can recall the share with these steps:
- Visit the “Tickets” tab on the Ticketek App
- Find the tickets you shared
- Based on the status of the shared ticket you can “Cancel” or “Recall” the shared ticket
The ticket holder will receive an email notification when this occurs.
I accepted a ticket share but would like to undo it, what do I do?
If you’ve accepted a shared ticket that you no longer wish to have, you can return with these steps:
- Visit the “Tickets” tab on the Ticketek App
- Find the tickets you accepted
- Tap "Return" and the ticket will be passed back to the ticket owner and removed from your account
The ticket owner will receive an email notification when this occurs.