What is credit card pre-fill?
The credit card pre-fill feature allows you to save time and securely save the details of a credit or debit card to your MyTicketek account to make purchasing tickets even faster. Your saved credit or debit card details will pre-populate whenever you are logged in and buying tickets, so all you need to enter is the CVC security code on your card to complete the purchase.
How do I save my credit or debit card details?
When you arrive at the payment page of your next purchase, you will see a checkbox under the credit/debit card payment section to 'save credit/debit card details'. Checking this box will securely save the details of credit or debit card for use when making your next Ticketek purchase.
You can also update your credit or debit card online:
- Visit the log in page
- Log in with your existing email address and password
- Click on the 3 horizontal bars in the top righthand corner of the website
- Click My Account
- Click Payment Details
- Update each field and then click Update to update your payment information
Please note that the Payment Details page is not accessible from the Ticketek App.
Do I have to save my credit or debit card details?
No, the credit card pre-fill feature simply gives you the option to save your card details. If you prefer not to save them you just need to ensure that the check box on the payment page is not checked before submitting payment on your Ticketek purchase.
If I have saved credit or debit card details, do I get a chance to review my saved card details before submitting payment?
Yes, on the payment page your saved credit or debit card will appear pre-filled in the card details section. Also, you will need to enter the relevant card's corresponding CVC security code before submitting payment. For security, only the first 6 digits and last 4 digits of the relevant card number will appear as clear text in the card details section of the payment page.
How do I update my credit or debit card details once they have been saved?
You will be able to update your credit or debit card details during a purchase transaction by entering new card details and leaving the check box checked to save the newly entered credit or debit card details. You can only save the details of one credit or debit card to your MyTicketek account at any one time, so if you choose to save newly entered card details they will override any previously saved card details.
You can also update your credit or debit card online:
- Visit the log in page
- Log in with your existing email address and password
- Click on the 3 horizontal bars in the top righthand corner of the website
- Click My Account
- Click Payment Details
- Update each field and then click Update to update your payment information
Important: Updating your payment details only applies to future purchases. Payment information against existing bookings does not change.
If an event cancels refunds are made to the card used for purchase, not your updated payment information.
Can I delete the details of my saved credit or debit card?
You can delete your credit or debit card online:
- Visit the log in page
- Log in with your existing email address and password
- Click on the 3 horizontal bars in the top righthand corner of the website
- Click My Account
- Click Payment Details
- Click Delete to completely delete your payment information
Important: Updating your payment details only applies to future purchases. Payment information against existing bookings does not change.
Will credit card pre-fill function work on Ticketek's mobile site and mobile apps?
Yes, the option to use your saved credit or debit card or to save the details of a new credit or debit card while making a Ticketek purchase will be available on all online purchase platforms including ticketek.co.nz and the Ticketek App.
Please note that the Payment Details page used to update or delete payment information is not accessible from the mobile site or mobile apps.
I have saved the details of my credit or debit card, but I am not getting the option to use it to pay for my tickets?
If you are purchasing for an event that requires payment by a particular type of credit or debit card, and your saved card type is different, you will not get the option to use your saved card for that particular Ticketek purchase. So for example if you are attempting to purchase tickets in a Visa Entertainment pre-sale, but your saved credit or debit card is a MasterCard, you won't have the option to finalise payment using your saved card.
What makes up the Infrastructure Fee?
The Infrastructure Fee covers the merchant costs of transacting with the relevant provider.