Ticketek will only mail tickets to the residential address of the credit/debit card holder. We do not send tickets to PO Boxes, or international addresses. If you have purchased concession tickets, you may be required to present a valid proof of entitlement and photo ID on entry at the venue.
There are three delivery options:
-
Regular Mail
Ticketek uses New Zealand Post and tickets are usually received within a few days of purchase. We do allow, however, a precautionary 7 - 10 day timeframe for delivery around New Zealand.
-
Courier
Couriers can only be delivered to a street address, and will not be delivered to a PO Box or Private Bag. All couriers require signature delivery, subsequently please ensure the courier address provided will have someone available throughout the day, a business address is preferred. If no-one is available to sign for the tickets, you will be advised to collect them from the nearest Courier company outlet.
-
Rural Delivery
Rural Delivery can only be delivered to a street address, and will not be delivered to a PO Box or Private Bag. All couriers require signature delivery, subsequently please ensure the courier address provided will have someone available throughout the day, a business address is preferred. If no-one is available to sign for the tickets, you will be advised to collect them from the nearest Courier company outlet.
Note that for some general admission events, tickets can not be replaced. Ticketek recommends that you select Courier Mail for these events where available.