How do I purchase a Ticketek Gift Voucher?
Ticketek Gift Vouchers are available to purchase online through ticketek.co.nz, the Ticketek App, Ticketek agencies and over the phone through the Ticketek Call Centre.
How can I receive my Ticketek Gift Voucher?
Ticketek Gift Vouchers can be delivered by post or purchased in person at a Ticketek Agency.
You can also get it delivered instantly by selecting ezyTicket as your delivery method and receive it as a PDF attachment via email.
What are the different types of Ticketek Gift Vouchers?
Ticketek Gift Vouchers look just like a regular Ticketek ticket. Gift Vouchers can also come in PDF format, which can be printed.
Where and how do I redeem my Ticketek Gift Voucher?
You can redeem your Ticketek Gift Voucher online through ticketek.co.nz or through the Ticketek App.
- Go to ticketek.co.nz or open the Ticketek App
- Choose an event and select your tickets
- Enter the Voucher ID on the payment page
- Complete your order
Ticketek Gift Vouchers can also be redeemed over the phone through the Ticketek Call Centre or in person at a Ticketek Agency.
Where do I find the Voucher ID?
Your unique Voucher ID can be found on the front of all Ticketek Gift Vouchers.
What can I redeem my Ticketek Gift Voucher for?
Ticketek Gift Vouchers can be redeemed for tickets to participating events on sale through ticketek.co.nz, the Ticketek Call Centre and Ticketek agencies.
Are there any events I can't use my Ticketek Gift Voucher for?
Ticketek Gift Vouchers cannot be redeemed for tickets to events where it is a condition that a specific credit or debit card is required to complete the transaction - for example a Visa Entertainment pre-sale. Ticketek Gift Vouchers can also not be redeemed for events that don't have tickets on sale through Ticketek.
Can I use my existing Ticketek Gift Voucher to purchase another Ticketek Gift Voucher?
No, you cannot redeem your Ticketek Gift Voucher for another Ticketek Gift Voucher.
Can I use more than one Ticketek Gift Voucher in the same transaction?
Yes, you are able to use multiple Ticketek Gift Vouchers. Just enter the unique Voucher ID on each voucher until you reach the value of your purchase price. There is a limit of $1,000 worth of Ticketek Gift Vouchers that can be redeemed per transaction.
How do I check the balance of my Gift Voucher?
You can view the value on your Ticketek Gift Voucher when you enter your Voucher ID on the payment page. Don't worry though, until you finalise your purchase the value will remain on your voucher.
The tickets I am purchasing cost less than the value on my Ticketek Gift Voucher, what happens to the remaining value?
Any value that remains on your Ticketek Gift Voucher once you have completed your purchase will remain on that voucher for your future redemption. Your remaining balance will be displayed on the payment confirmation page and will also be in your confirmation email.
The original expiry date still applies to any balance remaining on your voucher.
How long are Ticketek Gift Vouchers valid for?
Ticketek Gift Vouchers are valid for 18 months from their date of purchase.
How do I find out the expiry date of my Ticketek Gift Voucher?
If you have hard copy Ticketek Gift Voucher, the expiry date is listed on your voucher.
If your Gift Voucher is a PDF, the expiry date is 18 months from the purchase date listed.
When I enter my Voucher ID online, it is notifying me that the voucher is "not yet active", what does that mean?
Ticketek Gift Vouchers are automatically activated 24 hours after purchase, so you need to wait 24 hours after purchase to redeem your Voucher.
When I enter my Voucher ID online it is notifying me that an "Invalid ID entered", what does that mean?
If the number you have entered is definitely correct, it may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. If this is not the case, please contact the Ticketek Call Centre on 0800 TICKETEK (842 538) and we can look into this for you.
What if I enter my Voucher ID incorrectly online?
You will get an error message if you enter the Voucher ID incorrectly. If you enter it incorrectly more than 10 times, no further Voucher IDs will be able to be entered for the remainder of that transaction.
Am I able to "top up" my Ticketek Gift Voucher with more credit?
No, Ticketek Gift Vouchers are not reloadable.
I have received a Gift Voucher for a particular event, how do I redeem this through Ticketek?
Gift Vouchers can be purchased for specific events when available. These special event Gift Vouchers can only be redeemed through Ticketek Agencies for the events which they relate to. Please refer to the additional information and conditions on the event page of the Gift Voucher you have been given.
Have more questions about Ticketek Gift Vouchers?
If your question has not been answered in any of the FAQs above, please submit a request or call us on 0800 TICKETEK (842 538).