What is Ticketek's refund and exchange policy?
As a condition of sale, there are no refunds, exchanges or cancellations once the booking is complete except in accordance with applicable laws in the region of purchase. Please refer to Ticketek's Terms of Sale for further information.
If you are unable to attend your event you may wish to check out Ticketek Marketplace to list your tickets for resale. Not all tickets are applicable to sell on Ticketek Marketplace.
After considering the above, you can click here to submit a request for a refund or exchange.
Generally, incorrect purchases or a change in your ability to attend the event will not be approved.
You must provide the following details for your request to be reviewed:
- The registered email against the booking
- Reason for the request
- Any supporting documentation (medical certificate etc)
Your request will not be considered without the above. Submission does not infer approval and we are unable to guarantee your request will be successful.
We will get back to you as quickly as possible, if you don't hear back from us prior to your event you may wish to make other arrangements. Refund and exchange requests are unlikely to be considered post event.
If you have added refundable tickets to your order you can read more information here.