How do I change my delivery method?
If you have selected the wrong delivery method, and wish to change it, then please click here to submit a request.
What if my tickets are lost or stolen?
Replacement tickets may be requested by submitting a request, calling 0800 TICKETEK (842 538), or visiting the venue box office 1 hour prior to show time. An administration fee may be charged.
When contacting us about lost or stolen tickets please ensure you have:
- your Ticketek Customer ID
- details of the event including name, date, time and venue
- an explanation of the circumstances
Only the credit/debit card holder is entitled to request replacement tickets upon presentation of their credit/debit card used to make the booking, sufficient photo identification and their Ticketek Customer ID.
What if my tickets do not arrive in time?
We endeavour to deliver tickets within New Zealand in 7-10 working days in accordance with New Zealand Post guidelines.
If you have not received your tickets after this time, please submit a request. We will lodge a request with New Zealand Post to trace items sent via courier. Tickets sent by regular mail cannot be traced.
Please click here for details on different ticket delivery methods.
I'm purchasing from overseas, or am travelling New Zealand without a fixed address, how can I get my tickets?
When booking from overseas, or if travelling New Zealand without a fixed local address, we recommend you choose either of the delivery options below when they are available:
- ezyTicket™ - your ticket is emailed to you in PDF format
- Mobile Ticket - your ticket is text to your phone
- Venue/City Box Office - collect tickets when you arrive in New Zealand
Unfortunately we are not able to post tickets to international addresses.