What is Invite A Friend?
Invite A Friend allows you to reserve seats next to you for your friends, enabling them to purchase their tickets themselves but sit with you as a group.
What is this email I received?
The email you received was sent to you by one of your friends when they purchased tickets for an event through the Ticketek website, to let you know that they reserved tickets for you to the same event.
How many tickets can I reserve?
You can purchase and reserve tickets in any combination up to the ticket limit for the event. For example, if the ticket limit for an event is ten tickets then you could buy two and reserve eight, buy four and reserve six and so on.
How many friends can I invite?
You have the option to invite as many friends as you like via Facebook or email to purchase the reserved tickets. The tickets are sold on a first in best dressed basis, meaning that all friends receiving the invite may not be able to get the tickets.
I've sent an invitation but some or all of my friends did not receive their emails.
There are a number of reasons why an email does not reach its recipient, including:
- There was a spelling mistake in the email address entered.
- The email account that the message has been sent to is full.
- The email account that the message has been sent to is closed.
- There was a problem with the email server that the message was sent to.
- The email may have been filtered by a spam filter. Please ask your friend to check their junk mail.
How long are my friends seats placed on hold?
The hold period will be configured (in minutes) on an individual basis for each show. Some shows might choose a short hold period of thirty minutes or one hour, others may prefer to allow seats to be held for several days.
When a My Ticketek customer places seats on hold, the Ticketek website will clearly identify how long their seats will be held for. When the customers friends receive their invitation email it will clearly indicate the date and time at which their held seats will expire.
Can held seats be purchased through any other channels?
No. Placing seats on hold and redeeming them is limited to online transactions only.
I've been invited to purchase held seats by my friend, how many seats can I purchase?
Held seats are sold on a first-in basis. An invitee purchasing seats can select up to the maximum seats currently remaining for the group. For example, if eight seats were placed on hold and two have already been purchased, the next My Ticketek Customer can buy between 1 and 6 seats.
Why can my friends (invitees) only purchase the held tickets one at a time?
The website only allows one invitee from a group to purchase at a time. This ensures that the group remains together when purchasing seats by avoiding the following scenario:
- Invitee A starts purchasing two seats from hold. They will be assigned the seats nearest the original purchaser.
- Invitee B starts purchasing two seats from hold. They will be assigned the next two seats along (next to Invitee A).
- Invitee A changes their mind and does not proceed with their purchase.
- Invitee B purchases the two seats they were assigned at step (b).
- If no other invitees purchase the seats that Invitee A would have purchased then those seats will be released back for sale and the group will have been split.
If I received an invite, does Ticketek store my contact details?
No, Ticketek will not retain your personal information unless you have already signed up as a My Ticketek member.